Terms of service

Last updated: 2 November 2026

Welcome to Bambiqa. These Terms of Service govern the use of https://bambiqa.shop and purchases made through our online store.

Bambiqa is operated by PLANCHA BBQ UK LTD, a company registered in England and Wales under company number 16922576.

By accessing our website or placing an order, you agree to these Terms of Service, subject to your applicable statutory consumer rights.

1. Website Use and Eligibility

You may use our website only for lawful purposes.

To place an order, you must have the legal capacity to enter into a purchase contract and provide accurate, complete information.

You must not use the website for fraudulent transactions, unlawful activities, unauthorised access or actions that interfere with its normal operation.

2. Products and Product Information

Bambiqa sells grills, BBQ equipment, outdoor cooking appliances and related accessories.

We aim to provide accurate product descriptions, specifications, prices, photographs and availability information.

Product colours and appearance may vary slightly due to screen settings. Customers should review the product description, specifications, dimensions, included accessories, compatibility information and safety instructions before purchasing.

Manufacturer names, product trademarks and product information remain the property of their respective owners.

Nothing in these terms limits your legal rights if goods are faulty, unsafe or not as described.

3. Pricing and Currency

All prices are displayed in British Pounds Sterling (GBP / £).

The total payable amount is displayed at checkout before an order is submitted.

Standard delivery to eligible United Kingdom addresses is free.

We aim to maintain accurate pricing. If a genuine pricing or product information error affects an order, we will contact you and explain the available options.

We will not charge an additional amount or substitute a product without an appropriate legal basis or your agreement.

4. Product Availability

We aim to display accurate stock availability.

Our inventory is stored and dispatched through our UK fulfilment partner, UKFM Warehousing & Distribution.

Product availability may change as orders are processed.

If an item becomes unavailable after an order has been submitted, we will contact you to discuss an appropriate resolution, including a refund where applicable.

We do not knowingly offer products as available when we are aware they cannot be supplied.

5. Orders and Contract Formation

When you submit an order, you make an offer to purchase the selected products.

An automatic order confirmation acknowledges that your order has been received but does not necessarily constitute acceptance.

A purchase contract is normally formed when we accept the order, typically through a dispatch confirmation.

We may decline or cancel an order where there is a genuine product availability issue, an obvious pricing error, incomplete information, suspected fraud, or a failure of payment authorisation.

If payment has already been collected for an order that we cancel, we will return the applicable amount to the original payment method.

6. Payment Methods

Payment is processed using the payment methods made available at Shopify checkout.

Customers can review the order total before completing payment.

Payment transactions are handled through the applicable payment service providers and are subject to the security procedures of those providers.

We do not claim to store customers' complete payment-card details.

7. Shipping and Delivery

Bambiqa currently delivers to addresses within the United Kingdom only.

Standard UK Delivery: FREE (£0.00).

Our estimated delivery schedule is:

Order processing and handling: 1–2 business days.
Transit and final delivery: 2–3 business days.
Total estimated delivery time: 3–5 business days from the order date.

The total estimate includes processing, dispatch, transportation, delivery appointment scheduling and final delivery. These are not separate additional delivery periods.

Business days are Monday to Friday, excluding UK public holidays. Orders placed during weekends or public holidays begin processing on the next business day.

We use Furdeco for applicable home deliveries.

For Furdeco shipments, the carrier may contact you by telephone or SMS to arrange a delivery appointment and communicate a delivery window.

Delivery estimates are not guaranteed. Unexpected transport disruption, appointment availability or circumstances outside our reasonable control may affect delivery.

For full information, consult our Shipping & Delivery Policy.

8. Delivery Tracking

Once an order has been dispatched, we will send a dispatch confirmation.

Tracking information is provided where available for the shipment.

For orders handled by Furdeco, the official tracking service is:

https://furdeco.co.uk/track-your-order

You may need a valid Furdeco tracking reference to use this service.

If tracking is unavailable, delayed or not working, contact our customer support team.

9. Returns, Refunds and Exchanges

Bambiqa accepts eligible returns within 30 days of delivery.

Our returns terms include:

Eligible defective and non-defective products.
Free return shipping with a prepaid return label.
No restocking fee.
Exchanges subject to product availability and applicable return conditions.

For change-of-mind returns under our additional 30-day policy, products should be new, unused and in resalable condition, subject to your statutory rights.

To begin a return, email contact@bambiqa.shop with your order number.

Authorised Postal Returns Address:

UKFM Warehousing & Distribution
Bambiqa Returns
Fishers Way
Belvedere, DA17 6BS
United Kingdom

The returns facility is not a customer walk-in location.

Do not send returns to our registered office at 71–75 Shelton Street.

10. Statutory Cancellation Rights

Under applicable UK distance-selling rules, consumers generally have the right to cancel eligible online purchases within 14 days after receiving the goods, without giving a reason.

After notifying us of a statutory cancellation, you generally have a further 14 days to return the goods.

For statutory cancellations, refunds are issued without undue delay and no later than 14 days after we receive the returned goods or, if earlier, after you provide evidence that the goods have been sent back.

Where applicable, statutory refunds include the cost of standard outbound delivery. Standard delivery at Bambiqa is currently free.

For other eligible returns under our additional 30-day policy, we aim to process the refund promptly after the returned item has been received and assessed.

Refunds are made to the original payment method unless you expressly agree otherwise.

Your statutory rights concerning faulty, damaged, unsafe or misdescribed products are not restricted by these Terms.

For full details, consult our Returns & Refunds Policy.

11. Product Safety and Responsible Use

Customers must assemble, install, operate, maintain and store products in accordance with the manufacturer's instructions and applicable safety requirements.

Outdoor cooking appliances must be used only in suitable environments, with appropriate ventilation, supervision and safety precautions.

Nothing in this section excludes or limits liability or consumer remedies that cannot lawfully be excluded.

12. Intellectual Property

Bambiqa branding and original website content are owned by or licensed to PLANCHA BBQ UK LTD, unless otherwise indicated.

Third-party trademarks, manufacturer names, product photographs and other protected materials remain the property of their respective owners.

You must not reproduce or commercially exploit protected website content without the relevant permission, except where permitted by law.

13. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted.

This includes liability for death or personal injury caused by negligence, fraud, and applicable statutory consumer rights.

Subject to applicable law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from purchases made as a consumer.

This section does not affect your rights to appropriate remedies for faulty, damaged, unsafe or misdescribed goods.

14. Events Outside Our Reasonable Control

We are not responsible for a delay or failure caused by circumstances genuinely beyond our reasonable control, to the extent permitted by law.

Where such circumstances affect an order, we will take reasonable steps to minimise disruption and communicate relevant information to affected customers.

Any applicable statutory cancellation, delivery and refund rights remain unaffected.

15. Privacy and Personal Data

We process personal information as described in our Privacy Policy and Cookie Policy.

Personal information may be processed by Shopify and relevant service providers to support checkout, payment, order fulfilment, delivery, customer support and other lawful business purposes.

For privacy enquiries, contact contact@bambiqa.shop.

16. Changes to These Terms

We may update these Terms to reflect legal requirements, changes to our business operations or improvements to our services.

The current version will be published on our website.

Changes will not retrospectively remove statutory rights or contractual protections applying to orders already accepted.

17. Governing Law

These Terms are governed by the laws of England and Wales.

Consumers retain any mandatory protections available under applicable law, including any rights relating to where legal proceedings may be brought.

18. Customer Support

For product enquiries, order assistance, delivery questions, returns or refunds, contact:

Email: contact@bambiqa.shop

Telephone: +44 7446 371844

Customer Support Hours:

Monday–Friday: 09:00–18:00
Saturday–Sunday: Closed for telephone support

All hours are in London local time (GMT/BST as applicable).

19. Company and Legal Information

Trading Name: Bambiqa

Legal Company Name: PLANCHA BBQ UK LTD

Company Registration Number: 16922576

Registered Office:

71–75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom

Website: https://bambiqa.shop

Email: contact@bambiqa.shop

Telephone: +44 7446 371844

The registered office is our legal correspondence address. It is not a shop, showroom, warehouse or returns centre.

For authorised postal returns, please follow the process in Section 9 and our Returns & Refunds Policy.