Frequently Asked Questions

Where do you deliver?

We deliver to customer addresses in the United Kingdom only.

How much is delivery?

Standard UK delivery is free on all orders.

How long does delivery take?

The total estimated delivery time is 3–5 business days from the order date, including handling, Furdeco delivery appointment scheduling and final delivery. It is not an additional 3–5 business days after dispatch.

How long does order processing take?

Handling takes 1–2 business days, Monday to Friday, excluding UK public holidays.

How long does transit take?

Transit takes an estimated 2–3 business days after dispatch.

Which delivery carrier do you use?

We use Furdeco for home deliveries where applicable. For Furdeco shipments, the carrier may contact you to arrange a delivery date and provide a delivery window. Please keep your contact details up to date. You can track a shipment with a valid Furdeco reference at Furdeco Track Your Order. Contact Bambiqa if you need help obtaining your reference.

Can I track my order?

We send dispatch confirmation and provide tracking information where tracking is available for the shipment.

What is the return window?

You can request an eligible return within 30 days of delivery.

Do you accept change-of-mind returns?

Yes. Eligible products must be new, unused and returned in accordance with our Returns & Refunds Policy.

Do you accept defective returns?

Yes. Contact us promptly if an item is defective, damaged, incomplete or incorrect.

Are exchanges available?

Yes, subject to the return conditions and replacement availability.

How are returns sent and what do they cost?

Returns are made by post. Our authorised return address is UKFM Warehousing & Distribution (Bambiqa Returns), Fishers Way, Belvedere, DA17 6BS, United Kingdom. Email contact@bambiqa.shop first for a free prepaid label, return reference and posting instructions. There is no restocking fee. This is not a walk-in returns location.

Is there a restocking fee?

No, we do not charge a restocking fee.

How long do refunds take?

For statutory cancellations of goods, we refund without undue delay and within 14 days after receiving the returned goods or, if earlier, evidence that you sent them back. Other eligible returns under our 30-day policy are refunded promptly once received and assessed. Your bank may take additional time to display the credit.

How can I contact Bambiqa?

Email contact@bambiqa.shop or call +44 7446 371844.