Shipping policy

 

Last updated: 2 November 2026

This Shipping & Delivery Policy explains how Bambiqa processes, dispatches and delivers orders placed through https://bambiqa.shop.

1. Shipping Destinations

Bambiqa currently delivers to customer addresses within the United Kingdom only.

We do not currently offer international shipping.

2. Shipping Costs

Standard UK Delivery: FREE

  • Shipping cost: £0.00

  • Minimum order value: None

  • Delivery destination: United Kingdom

There are no standard shipping charges for eligible UK orders.

3. Order Processing and Handling

Orders are normally prepared for dispatch within 1–2 business days.

Processing days are Monday to Friday, excluding UK public holidays.

Orders placed during weekends or UK public holidays begin processing on the next business day.

4. Estimated Delivery Times

Our estimated total delivery time is 3–5 business days, including order processing, dispatch, transportation, delivery appointment scheduling and final delivery.

The estimated breakdown is:

  • Order processing and handling: 1–2 business days.

  • Transit and delivery: 2–3 business days.

  • Total estimated delivery time: 3–5 business days.

These periods form one combined delivery estimate. The transit estimate is not an additional period on top of the stated total delivery time.

Business days are Monday to Friday, excluding UK public holidays. For orders placed on weekends or public holidays, processing begins on the next business day.

Delivery estimates are not guaranteed delivery dates. Unexpected disruption or appointment availability may occasionally affect delivery.

5. Shipping Carrier — Furdeco

Bambiqa uses Furdeco for applicable home deliveries within the United Kingdom.

For shipments handled by Furdeco, the carrier may contact customers by SMS or telephone to arrange a suitable delivery date and advise them of their delivery window.

Please provide a valid telephone number, email address and complete delivery address when placing your order.

The estimated 3–5-business-day total delivery period includes the normal scheduling and delivery process.

6. Dispatch Confirmation and Tracking

When your order is dispatched, we will send a dispatch confirmation to the email address provided at checkout.

Tracking details will be included where tracking is available for your shipment.

For Furdeco deliveries, you can use the carrier's official tracking service:

https://furdeco.co.uk/track-your-order

A valid Furdeco tracking reference is required.

Tracking information may take time to appear or update after dispatch.

If you cannot locate your tracking details or need assistance, contact our customer support team.

7. Delivery Appointments

Some Furdeco shipments require a scheduled delivery appointment.

Customers should respond to delivery communications and follow the carrier's instructions to confirm or rearrange their appointment.

If you need to reschedule, contact the carrier using the details supplied in your delivery notification or contact Bambiqa for assistance.

Rescheduled appointments, inaccessible delivery locations or incorrect contact details may affect the estimated delivery date.

8. Delivery Delays

Although we aim to deliver within the stated timeframe, delays can occasionally occur due to circumstances such as:

  • Severe weather or transport disruption.

  • High carrier volumes.

  • UK public holidays.

  • Delivery appointment availability.

  • Incomplete or incorrect delivery information.

  • Events beyond our reasonable control.

If your order has not arrived within the estimated delivery period, please contact us so we can investigate.

9. Delivery Addresses and Order Changes

Customers are responsible for providing an accurate, complete delivery address and contact details.

If you need to change your delivery address or order information, contact us as soon as possible.

We will try to accommodate changes before dispatch, but changes cannot be guaranteed once an order has entered the fulfilment or delivery process.

10. Lost, Missing or Damaged Deliveries

If your parcel is lost, delayed, incomplete or damaged, please contact us promptly.

Include your order number and a description of the issue. Photographs may help us investigate damage.

We will work with the carrier to investigate and provide an appropriate resolution in accordance with your statutory consumer rights.

11. Returns and Refunds

Bambiqa accepts eligible returns within 30 days of delivery.

Eligible returns include free return shipping and no restocking fee.

Please contact us before sending a return to receive a prepaid return label, return reference and instructions.

Authorised postal returns facility:

UKFM Warehousing & Distribution
Bambiqa Returns
Fishers Way
Belvedere, DA17 6BS
United Kingdom

This is a postal returns facility, not a customer walk-in location.

For full return conditions and refund timelines, please refer to our Returns & Refunds Policy.

12. Customer Support

For delivery questions, tracking assistance, missing shipments or order-related enquiries, contact:

Email: contact@bambiqa.shop

Telephone: +44 7446 371844

Customer Support Hours: Monday–Friday, 09:00–18:00, London local time (GMT/BST).

13. Business Information

Store Name: Bambiqa

Legal Company Name: PLANCHA BBQ UK LTD

Company Registration Number: 16922576

Registered Office:

71–75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom

Website: https://bambiqa.shop

Email: contact@bambiqa.shop

Telephone: +44 7446 371844

The registered office is our legal correspondence address. It is not a retail shop, warehouse, delivery depot or returns centre.