Contact Us
Last updated: 2 November 2026
How Can We Help?
Welcome to Bambiqa Customer Support.
For questions about our products, orders, payments, deliveries, returns or refunds, please contact us using the details below.
If your enquiry concerns an existing order, please include your order number so that we can assist you efficiently.
Customer Support Contact Details
Email: contact@bambiqa.shop
Telephone: +44 7446 371844
Website: https://bambiqa.shop
Our telephone number is available for customer enquiries during the support hours listed below. You can also contact us by email.
Customer Support Hours
Monday–Friday: 09:00–18:00
Saturday–Sunday: Closed for telephone support
Time zone: London, United Kingdom (GMT/BST, depending on the season).
Company Information
Trading Name: Bambiqa
Registered Company Name: PLANCHA BBQ UK LTD
Company Registration Number: 16922576
Registered Office:
71–75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
Business Activity: Online retail of grills, BBQ equipment, outdoor cooking appliances and accessories.
The registered office is our official address for legal and business correspondence. It is not a retail store, showroom, warehouse or customer returns centre.
Returns and Refunds Contact
To request a return, refund or exchange, please contact:
Email: contact@bambiqa.shop
Telephone: +44 7446 371844
Authorised Postal Returns Address:
UKFM Warehousing & Distribution
Bambiqa Returns
Fishers Way
Belvedere, DA17 6BS
United Kingdom
Please contact Bambiqa before sending any return so that we can provide a free prepaid return label, return reference and packing instructions.
This location accepts authorised postal returns. It is not open for customer walk-in returns.
Do not send returns to our registered office at 71–75 Shelton Street.
Eligible products may be returned within 30 days of delivery under our Returns & Refunds Policy. Free return shipping and no restocking fee apply to eligible returns.
Delivery Enquiries
Bambiqa offers free standard delivery to customer addresses in the United Kingdom.
The estimated total delivery time is 3–5 business days from the date an order is placed, including order handling, dispatch and delivery.
We use Furdeco for applicable home deliveries.
For delivery-related questions, tracking assistance, or problems with an existing order, contact our customer support team.
Our Commitment to Customers
Bambiqa is operated by PLANCHA BBQ UK LTD and is responsible for customer service, order enquiries, returns and refunds in accordance with our published policies.
We aim to provide clear product information, transparent delivery terms and accessible customer support.
For assistance, email contact@bambiqa.shop or telephone +44 7446 371844 during our published customer support hours.