Contact information
Last updated: 2 November 2026
1. Website Operator
This website, https://bambiqa.shop, is operated by PLANCHA BBQ UK LTD, a private limited company registered in England and Wales.
Trading Name: Bambiqa
Legal Company Name: PLANCHA BBQ UK LTD
Company Registration Number: 16922576
Country of Registration: United Kingdom — England and Wales
2. Registered Office
PLANCHA BBQ UK LTD
71–75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
The registered office is the company's legal correspondence address.
It is not a retail shop, showroom, warehouse, collection point or customer returns centre.
3. Contact Information
Website: https://bambiqa.shop
Customer Support Email: contact@bambiqa.shop
Customer Support Telephone: +44 7446 371844
Customer Support Hours:
Monday–Friday: 09:00–18:00
Saturday–Sunday: Closed for telephone support
All support hours are in London local time (GMT/BST as applicable).
Customers may contact us regarding products, orders, payments, deliveries, returns, refunds and general enquiries.
4. Business Activities
Bambiqa is an online retailer specialising in grills, BBQ equipment, outdoor cooking appliances and related accessories.
Products are offered for sale through https://bambiqa.shop, subject to their published descriptions, prices, availability and applicable terms.
Product prices are displayed in British Pounds Sterling (GBP / £).
Bambiqa currently serves customers within the United Kingdom.
5. Inventory and Order Fulfilment
Bambiqa owns the stock offered through its online store.
Our UK warehousing and fulfilment partner is UKFM Warehousing & Distribution, which provides storage and order dispatch services from its Belvedere facility.
Bambiqa remains responsible for customer service, order fulfilment commitments, product availability information and applicable consumer rights.
6. Shipping and Delivery
Bambiqa provides free standard delivery to eligible addresses within the United Kingdom.
Shipping Cost: £0.00
Estimated Total Delivery Time: 3–5 business days from the order date, including order processing, dispatch, transport, appointment scheduling and final delivery.
We use Furdeco for applicable home deliveries.
Customers should consult our Shipping & Delivery Policy for detailed information about delivery times, tracking and potential delays.
7. Authorised Postal Returns Facility
Returns are handled through our authorised UK returns partner.
UKFM Warehousing & Distribution
Bambiqa Returns
Fishers Way
Belvedere, DA17 6BS
United Kingdom
This facility accepts authorised postal returns and is not a retail shop or customer walk-in location.
Before returning any item, please contact contact@bambiqa.shop to request the appropriate return instructions, prepaid return label and return reference.
Do not send customer returns to the company's registered office at 71–75 Shelton Street.
Eligible items may be returned within 30 days of delivery, subject to our Returns & Refunds Policy.
Eligible returns have free return shipping and no restocking fee.
Nothing in our voluntary returns policy restricts statutory consumer rights under applicable UK law.
8. Website Information and Accuracy
We aim to provide accurate and up-to-date information about our products, prices, stock availability, delivery arrangements, customer policies and business details.
We may correct errors or update information where necessary.
If a correction affects an order, we will contact the customer where appropriate.
9. Intellectual Property
Unless otherwise indicated, original Bambiqa branding and website content are owned by or licensed to PLANCHA BBQ UK LTD.
Product names, manufacturer trademarks, photographs and other third-party materials remain the property of their respective owners.
Unauthorised use of protected material is prohibited except where permitted by applicable law.
10. Privacy and Data Protection
PLANCHA BBQ UK LTD is responsible for handling customer personal information in accordance with applicable data protection requirements.
For details about how personal information is collected, used, stored and shared, please consult our Privacy Policy and Cookie Policy.
For privacy-related enquiries, contact:
11. Consumer Rights and Applicable Law
Bambiqa operates in accordance with applicable consumer protection requirements in the United Kingdom.
Customers retain their statutory rights concerning product descriptions, delivery, cancellations, faulty goods and refunds.
The website is operated by a company registered in England and Wales. Nothing in this Legal Notice removes mandatory protections available to consumers under applicable law.
12. Further Information
For assistance or additional information concerning the website operator, business activities or customer service, please contact:
Bambiqa — PLANCHA BBQ UK LTD
Email: contact@bambiqa.shop
Telephone: +44 7446 371844
Website: https://bambiqa.shop