Last updated: 4 September 2026
We accept eligible returns of defective and non-defective products delivered within the United Kingdom. Exchanges are also accepted under the conditions below.
30-day return window
You have 30 days from the date your order is delivered to request a return. To start a return, email contact@bambiqa.shop with your order number and the reason for the request.
Return condition
For a non-defective or change-of-mind return, the product must be new, unused and in a resalable condition. It should include the original packaging, manuals, parts and accessories where applicable. Proof of purchase may be required. You may inspect an item as reasonably necessary to establish its nature, characteristics and functioning, but deductions may be made where handling goes beyond what would normally be permitted in a shop and reduces the item's value.
Return method and cost
Returns are made by mail. Once a return is approved, we will provide return instructions and a free return label. There is no restocking fee. Do not send an item to the registered office or any other address without receiving return instructions from us first.
Damaged, defective or incorrect items
Inspect your order after delivery. If an item is damaged, defective, incomplete or different from what was ordered, contact us promptly with the order number, a description of the issue and photographs where appropriate. We will assess the issue and provide a suitable remedy in accordance with your legal rights.
Change-of-mind returns
Eligible new and unused products may be returned within 30 days of delivery. The free return label and no-restocking-fee terms apply.
Exchanges
To request an exchange, contact us within 30 days of delivery. The original item must meet the return conditions. Availability of a replacement is confirmed during the return process. If the requested replacement is unavailable, we will discuss an alternative or refund.
Inspection and refunds
We inspect returned items after receipt. Once the return is approved, the refund is sent to the original payment method. Refund processing may take up to 14 days. Your bank or payment provider may need additional time to display the credit.
Cancellations and statutory rights
Consumers purchasing online may have a statutory right to cancel eligible contracts within 14 days after delivery under UK consumer law. Our 30-day policy provides a longer request period for eligible products. Your statutory rights, including rights relating to faulty or misdescribed goods, are not affected.
Items that cannot be returned
Any exception will be limited to items that are legally or commercially unsuitable for return, such as personalised goods or sealed hygiene-sensitive goods once unsealed, where applicable. A product page will clearly identify any relevant exception before purchase. This does not limit rights relating to faulty, damaged or misdescribed products.
Contact
Email contact@bambiqa.shop before sending any return.
Bambiqa is operated by PLANCHA BBQ UK LTD, a private company limited by shares registered in England and Wales.
Company number: 16922576
Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: contact@bambiqa.shop
Telephone: +44 7446 371844
The registered office is our legal correspondence address. It is not presented as a shop, showroom, warehouse or returns centre.