Last updated: 4 September 2026
PLANCHA BBQ UK LTD, trading as Bambiqa, is the controller of personal data described in this policy. This policy explains how we collect and use personal data when you visit bambiqa.shop, place an order, contact us or interact with our services.
Data we collect
Depending on your interaction, we may collect your name, billing and delivery address, email address, telephone number, order and product details, account information, correspondence, returns information, device and browser data, IP address, cookie identifiers and website activity.
Orders and payments
We use order and contact information to process purchases, arrange delivery, provide service messages, prevent fraud and handle returns. Payment details are processed by the payment providers available through Shopify checkout. We do not claim to store complete payment-card details.
Customer support
We use correspondence and order details to answer questions, resolve complaints, investigate delivery issues and administer returns or exchanges.
Cookies, analytics and marketing
We may use essential cookies to operate the store and, subject to applicable consent requirements, optional cookies or similar technologies for preferences, measurement, analytics and marketing. You can manage available choices through the cookie controls provided on the site and through your browser settings. Marketing messages are sent only where permitted, and you can unsubscribe using the link in a message or by contacting us.
Shopify and service providers
Our store is hosted by Shopify. We may share relevant personal data with Shopify and service providers that support payments, fraud prevention, delivery, communications, analytics, hosting, professional advice and legal compliance. They may process data only for the relevant service or as otherwise permitted by law.
Legal bases
We process personal data where necessary to perform a contract, comply with legal obligations, pursue legitimate interests such as operating and protecting the business, or where you have given consent. You can withdraw consent where consent is the applicable basis.
International transfers
Some providers may process data outside the United Kingdom. Where required, appropriate safeguards are used for international transfers.
Retention and security
We retain personal data only for as long as needed for the purpose collected, legal and accounting obligations, dispute resolution and fraud prevention. We use reasonable organisational and technical safeguards, but no internet transmission or storage method is completely secure.
Your UK data rights
Subject to applicable law, you may request access, correction, deletion, restriction, portability or objection, and may withdraw consent. You may also complain to the UK Information Commissioner's Office. We may need to verify your identity before completing a request.
Children
Our store is not intended for children to make purchases independently. We do not knowingly seek personal data from children who cannot lawfully provide it.
Contact
Send privacy questions or rights requests to contact@bambiqa.shop.
Bambiqa is operated by PLANCHA BBQ UK LTD, a private company limited by shares registered in England and Wales.
Company number: 16922576
Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: contact@bambiqa.shop
Telephone: +44 7446 371844
The registered office is our legal correspondence address. It is not presented as a shop, showroom, warehouse or returns centre.